Service Crew

Mangga Namit Atria Branch; Iloilo City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local food establishment in Iloilo City is seeking a service crew member to provide excellent customer service. Responsibilities include greeting customers, taking orders, food preparation, and cleaning. The role requires strong communication skills and a friendly attitude. Previous experience in customer service is preferred but not mandatory, with on-the-job training provided.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to handle cash transactions and operate a POS system.
• Previous experience in customer service or food service preferred.

Responsibilities

• Greet customers warmly and assist them in selecting products.
• Take customer orders accurately and ensure timely service.
• Prepare food and beverages according to guidelines.

Skills

Strong communication and interpersonal skills

Basic math skills

Problem-solving and conflict-resolution skills

Multitasking and time-management abilities

Education

High school diploma or equivalent

Additional training or certifications in hospitality or customer service

Job description

Overview

A service crew member works in the food and beverage, retail, or hospitality industries, providing excellent customer service and ensuring smooth operations. Their responsibilities typically include:

Responsibilities

Customer Service

• Greet customers warmly and assist them in selecting products or placing orders.
• Answer customer queries and address complaints politely and efficiently.

Order Taking & Processing

• Take customer orders accurately and ensure timely service.
• Operate cash registers or point-of-sale (POS) systems for payments.
• Provide correct change and receipts.

Food Preparation (if applicable)

• Prepare food and beverages according to established guidelines.
• Maintain food safety and hygiene standards at all times.

Cleaning & Maintenance

• Keep workstations and dining areas clean and tidy.
• Ensure equipment and utensils are sanitized and well-maintained.

Stock Management

• Replenish supplies and restock items as needed.
• Report low inventory levels to supervisors.
• Work closely with team members to maintain efficiency.

Education

• High school diploma or equivalent (some positions may not require formal education).
• Additional training or certifications in hospitality or customer service (optional but advantageous).

Experience

• Previous experience in customer service, food service, or retail (preferred but not always required).
• On-the-job training is often provided for entry-level positions.

Skills

• Strong communication and interpersonal skills.
• Ability to handle cash transactions and operate a point-of-sale (POS) system.
• Problem-solving and conflict-resolution skills.
• Basic math skills for handling payments and calculations.
• Multitasking and time-management abilities.

Physical Requirements

• Ability to stand, walk, and perform repetitive tasks for extended periods.
• Ability to lift and carry light to moderate weights (e.g., trays, supplies).

Personal Qualities

• Friendly, polite, and customer-focused attitude.
• Punctuality and reliability.
• Team player with a positive attitude.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.