Service Crew

Happy Endings Creamery and Food Lab; Iloilo City; On-site; PHP 167,000 - 234,000; Full time

Job summary

A local food service establishment in Iloilo City is seeking enthusiastic team members to provide excellent customer service and manage food orders. Responsibilities include greeting customers, taking orders, and maintaining cleanliness in the work area. Candidates should have basic communication skills and a customer-friendly attitude. Experience in food service is a plus but not mandatory. Flexible work hours, including weekends, are required.

Qualifications

• Prior experience in a food service or customer service role is an advantage but not mandatory.
• Flexibility to work in shifts, including weekends and holidays.
• Ability to perform simple math for transactions (cash handling).
• Polite, friendly customer service attitude.
• Basic knowledge of food handling and safety procedures (training may be provided).
• Multitasking and time-management abilities.
• Prior experience in food or customer service is an advantage but not mandatory.

Responsibilities

• Greet customers and assist them in placing orders.
• Take food and beverage orders accurately.
• Ensure workstations and dining areas are clean.
• Work closely with kitchen staff to ensure smooth operations.
• Process payments through cash, card, or other digital methods.
• Serve food and drinks promptly while ensuring quality standards.
• Assist in food preparation, plating, or packaging (if applicable).
• Ensure workstations and dining areas are clean, organized, and sanitized.
• Restock supplies such as condiments, utensils, or beverages.
• Work closely with kitchen staff, cashiers, and other crew members to ensure smooth operations.
• Participate in training sessions or meetings to improve service quality.

Skills

Basic communication skills

Customer service skills

Ability to perform simple math

Multitasking abilities

Basic knowledge of food handling

Education

High school diploma or equivalent

Job description

Responsibilities

Customer Service

• Greet customers warmly and assist them in placing orders.
• Answer customer queries about menu items, services, or policies.
• Handle complaints or concerns professionally, escalating issues when necessary.

Order Management

• Take food and beverage orders accurately.
• Process payments through cash, card, or other digital methods.
• Serve food and drinks promptly while ensuring quality standards.

Preparation and Maintenance

• Assist in food preparation, plating, or packaging (if applicable).
• Ensure workstations and dining areas are clean, organized, and sanitized.
• Restock supplies such as condiments, utensils, or beverages.

Team Collaboration

• Work closely with kitchen staff, cashiers, and other crew members to ensure smooth operations.
• Participate in training sessions or meetings to improve service quality.

Qualifications

Educational Background

High school diploma or equivalent (preferred, but not always required).

Skills

• Basic communication skills (proficiency in English or the local language).
• Ability to perform simple math for transactions (e.g., handling cash or change).
• Customer service skills, including a polite and friendly attitude.
• Basic knowledge of food handling and safety procedures (training may be provided).
• Multitasking and time-management abilities.

Work Experience

Prior experience in a food service or customer service role is an advantage but not mandatory.

Physical Requirements

• Ability to stand, walk, and move around for extended periods.
• Capability to lift or carry light to moderate loads (e.g., trays, cleaning supplies).
• Physically fit to handle repetitive tasks and work in a fast-paced environment.

Other Requirements

• Flexibility to work in shifts, including weekends and holidays.
• Compliance with the company’s grooming standards and uniform policy.