Service Crew

Hinojales Food Stall; Iloilo City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A local food service provider in Iloilo City is seeking a Service Crew member to join their team. This role involves greeting and assisting customers, preparing food, handling cash transactions, and maintaining cleanliness. Ideal candidates should possess good communication and teamwork skills, and previous experience in customer service is a plus. This position requires standing for long periods and the ability to work in a fast-paced environment.

Qualifications

• Prior experience in customer service or foodservice is preferred but not required.

Responsibilities

• Greeting and assisting customers.
• Preparing and serving food and drinks.
• Handling cash transactions.
• Keeping work area clean.
• Ensuring supplies are stocked.
• Working closely with other crew members.
• Addressing customer complaints.

Skills

Customer service skills

Communication skills

Teamwork

Time management

Attention to detail

Basic math skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Overview

A service crew job typically involves working in a fast-paced customer service environment, such as a restaurant, cafe, or retail store. The primary responsibilities of a service crew member include:

Responsibilities

• Customer Service: Greeting and assisting customers, taking orders, answering questions, and ensuring a positive customer experience.
• Food Preparation and Handling: Preparing and serving food and drinks according to company standards, ensuring quality and presentation.
• Cashiering: Handling cash transactions, processing payments, and providing accurate change.
• Cleaning and Maintenance: Keeping the work area clean, including tables, floors, and kitchen areas. Ensuring food safety and cleanliness standards are met.
• Stocking and Inventory: Ensuring that the service area is fully stocked with supplies and assisting in inventory management.
• Team Collaboration: Working closely with other crew members to ensure smooth operations and timely service.
• Complaint Resolution: Addressing and resolving customer complaints or concerns in a professional manner.

Education and Experience

• High school diploma or equivalent (some employers may accept candidates without formal education).
• Prior experience in customer service or foodservice is often preferred but not always required.

Skills

• Customer service skills: Ability to interact with customers in a friendly and professional manner.
• Communication skills: Clear verbal communication and active listening to understand customer needs.
• Teamwork: Ability to work effectively with colleagues to ensure smooth operations.
• Time management: Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Attention to detail: Ensuring that orders are accurate and presented according to standards.
• Basic math skills: For handling cash transactions and providing accurate change.
• Problem-solving skills: Ability to address customer concerns or issues effectively.

Physical Requirements

• Ability to stand, walk, and move around for extended periods.
• Ability to lift and carry items (usually up to 25-30 lbs).
• Willingness to work in a fast-paced environment.