Service Contracts & Warranty Analyst | AOG & Customer Care

RTX; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

RTX, the world's largest aerospace and defense company, is seeking a Customer Service professional in the Philippines to receive, review, and process orders, RFQs, and requirements in line with contractual terms. You will handle expediting, delivery updates, and cancellations while coordinating with supply chain and logistics teams.

Strong Excel skills and E1 ERP experience are required, along with excellent communication and organizational abilities.

Qualifications

• Bachelor's degree or 3 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Communicate effectively and professionally with customers.
• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.
• Handle customer requests, including order expediting, delivery updates, and cancellations.
• Manage customer complaints and ensure timely resolution.
• Creation of credit and debit note requests for customer billing adjustments, corrections, or complaint resolution.
• Handle AOG calls by coordinating urgent support to resolve aircraft-on-ground issues quickly.
• Ensure timely and accurate communication of requirements to supply chain, shipping, engineering, and quality teams.
• Manage customer shipping instructions and coordinate with logistics teams for timely order dispatch.
• Generate Open Order Book reports based on customer requirements.
• Facilitate and support Open Order Book discussions with customers.
• Participate in continuous improvement initiatives.
• Meet or exceed customer service KPIs and business goals.
• Comply with EH&S standards and actively report hazards to ensure a safe working environment.

Skills

Excel proficiency

Communication

Organization

Problem solving

Multitasking

Customer service

Education

Bachelor's degree or 3 years equivalent experience

Tools

E1 ERP

Job description

RTX, the world's largest aerospace and defense company, is seeking a Customer Service professional in the Philippines to receive, review, and process orders, RFQs, and requirements in line with contractual terms. You will handle expediting, delivery updates, and cancellations while coordinating with supply chain and logistics teams.

Strong Excel skills and E1 ERP experience are required, along with excellent communication and organizational abilities.