Contract & Warranty Analyst - Onsite (Mid Shift)

RTX; Tanza; Presencial; PHP 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

RTX in the Philippines is seeking a customer-focused professional to manage orders, RFQs, and customer expectations. You will work cross-functionally to ensure timely communication with supply chain, quality, and shipping teams, while supporting payments and continuous improvement initiatives.

The role requires a degree or significant equivalent experience, SAP proficiency, and a background in manufacturing with strong analytical and communication skills.

Formación

• Bachelor’s degree or 6 years of relevant experience.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing setup.
• ACE, Six Sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsabilidades

• Ability to communicate effectively and professionally with customers.
• Receipt, review and processing of customer orders, RFQs and expectations per terms.
• Extensive internal interface with various departments.
• Ensure timely and accurate flow-downs to supply chain, shipping, quality, etc.
• Manage contracts including customer delivery status inquiries and expedite requests.
• Assist with timely payment from customers.
• Participate in continuous improvement initiatives.
• Train and develop others in areas of expertise.
• Non-traditional working hours may be required.
• Working schedule: Mid shift 2:30 PM to 11:00 PM.

Conocimientos

Customer service

Problem solving

Communication skills

Manufacturing experience

Six Sigma

ACE/CI experience

VBA

Educación

Bachelor's degree or 6 years experience

Herramientas

MS Excel

PowerPoint

Word

SAP

Descripción del empleo

RTX in the Philippines is seeking a customer-focused professional to manage orders, RFQs, and customer expectations. You will work cross-functionally to ensure timely communication with supply chain, quality, and shipping teams, while supporting payments and continuous improvement initiatives.

The role requires a degree or significant equivalent experience, SAP proficiency, and a background in manufacturing with strong analytical and communication skills.