Service Contract & Warranty Analyst - Onsite (Mid Shift)

Collins Aerospace; Tanauan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Collins Aerospace Philippines in Tanauan City seeks a detail-oriented professional to manage customer orders, RFQs and expectations, ensuring terms are met. You will interface with multiple internal departments, support supply chain flow, and assist with timely customer delivery and payment processes.

The role requires a Bachelor’s degree or 6 years of relevant experience, strong MS Office and SAP proficiency, and hands-on experience in manufacturing environments with ACE/Six Sigma continuous

Qualifications

• Bachelor’s degree or, in absence, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing setup.
• ACE, Six Sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsibilities

• Communicate effectively and professionally with customers; digest large data sets and deal with ambiguity.
• Receive, review and process customer orders, RFQs and expectations per terms and conditions.
• Interacts with multiple internal departments across the organization.
• Ensure timely and accurate flow-downs to supply chain, shipping, quality, etc.
• Assist with customer delivery status inquiries, expedite requests as needed.
• Support timely payment from customers.
• Participate in continuous improvement initiatives.
• Demonstrate ownership toward assigned responsibilities.
• Train and develop others in areas of expertise.
• Adhere to EH&S practices and standards; report hazards.
• Non-traditional working hours may be required; mid shift 2:30 PM to 11:00 PM onsite.

Skills

Numerical skills

Written communication

Verbal communication

Problem solving

Education

Bachelor’s degree or 6 years relevant experience

Tools

SAP

MS Excel

PowerPoint

Word

VBA

Job description

Collins Aerospace Philippines in Tanauan City seeks a detail-oriented professional to manage customer orders, RFQs and expectations, ensuring terms are met. You will interface with multiple internal departments, support supply chain flow, and assist with timely customer delivery and payment processes.

The role requires a Bachelor’s degree or 6 years of relevant experience, strong MS Office and SAP proficiency, and hands-on experience in manufacturing environments with ACE/Six Sigma continuous