Analyst, Service Contract & Warranty (Mid Shift)

Prattwhitney; Quilo; On-site; PHP 600,000 - 900,000; Full time

Job summary

RTX is seeking a capable professional at the Philippines site to handle customer orders, RFQs, and interface with multiple departments. The role emphasizes data analysis, process improvements, and compliance with terms, while ensuring timely payments and delivering contractual commitments.

Ideal candidates will have a Bachelor’s degree or 6 years’ relevant experience, strong MS Office and SAP skills, and experience in a manufacturing environment with ACE/Six Sigma exposure.

Qualifications

• Bachelor’s degree or 6 years of relevant experience.
• Experience resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

Responsibilities

• Communicate effectively and professionally with customers.
• Digest large amounts of data quickly and be decision-oriented.
• Process customer orders, RFQs and expectations per terms and conditions.
• Interface extensively with internal departments.
• Ensure flow-downs to supply chain, shipping, quality, etc. are communicated timely.
• Manage contracts, delivery status inquiries and expedited requests.
• Assist with timely payment from customers.
• Participate in continuous improvement initiatives.
• Own responsibilities and train others in areas of expertise.
• Adhere to EH&S practices and safety standards across the site.
• Non-traditional hours may be required; mid shift 2:30 PM–11:00 PM onsite.

Skills

Bachelor's degree

MS Excel

PowerPoint

Written & verbal comm

SAP knowledge

ACE

Six Sigma

VBA

Manufacturing exp.

Education

Bachelor’s degree

6 years experience

Tools

SAP

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Position Role Type: Onsite

Overview of Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick ;earner and open minded.
• Receipt, review and processing of customer orders, RFQs and expectations in accordance with standard terms and conditions of customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EH&S practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
• Non-traditional working hours may be required as needed.
• Working schedule: Mid shift 2:30 PM to 11:00 PM onsite.

Qualifications

• Bachelor’s degree or in absence of a degree, 6 years of relevant experience is required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.
• SAP knowledge.
• Experience working in a manufacturing set up.
• ACE, Six sigma continuous improvement experience.
• Reporting, database manipulation and/or VBA is a plus.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.