Service Configuration Leader - Hybrid APAC Growth

Datacom; Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

HMO

Spotter fees

Performance bonuses

Work-life balance

Job summary

Datacom is seeking a Service Configuration Analyst in Manila to join a global technology provider delivering CMDB and configuration management services. The role requires collaborating with Change and Incident Management teams and delivering quality customer service to our clients.

The successful candidate will work within a hybrid setup at our Taguig office, supporting governance and accuracy of configuration items across multiple customer environments.

Qualifications

• 2+ years in a similar role
• Proactive, keen to learn, able to work independently
• Experience with CMDB and Configuration Management
• Experience with ITSM tools (Jira, ServiceNow)
• Ability to work with Change and Incident Management teams
• Provide quality customer service
• Define, execute CM standards, plans and controls
• Ability to interpret data outputs from Data Inventory technologies

Responsibilities

• Provide Configuration Management support for the Service Configuration Managers
• Act as subject matter support for Service Configuration Management for our customers
• Execute smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being part of a team governing the CMDB’ Accuracy
• Contribute to the achievement of the outcomes of the managed services contract
• Contribute to the Service Improvements for the Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Configuration Management Service
• Ensure that Configuration Management Plans, processes, and procedures are followed
• Govern and validate all the updates to the Configuration Items within the CMDB
• Contribute to accurate reporting for our customers
• Escalate and highlight exceptions within the CMDB
• Provide quality customer service through adherence to Datacom’s service delivery methodology
• Experience in using ITSM technologies, in particular Jira and ServiceNow
• Interpret data outputs from Data Inventory technologies and provide accurate analysis and reporting

Skills

Configuration Management

CMDB Management

ITSM

Customer service

Stakeholder communication

Tools

Jira

ServiceNow

Job description

Datacom is seeking a Service Configuration Analyst in Manila to join a global technology provider delivering CMDB and configuration management services. The role requires collaborating with Change and Incident Management teams and delivering quality customer service to our clients.

The successful candidate will work within a hybrid setup at our Taguig office, supporting governance and accuracy of configuration items across multiple customer environments.