Config Success Specialist - Hybrid & Equity

SiteMinder Limited; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Equity packages

Hybrid working model

Mental health initiatives

Parental leave

Birthday leave

Social clubs and celebrations

Employee Resource Groups

Training for advancement

Job summary

SiteMinder Limited is seeking a Configuration Success Analyst in the Philippines. You will manage, configure, and maintain SiteMinder solutions to ensure secure access management and smooth operation.

The role focuses on troubleshooting authentication issues, optimizing performance, and cross-functional collaboration to meet business needs. Ideal candidates are customer-service oriented, tech-savvy, and able to handle high-volume SLA environments.

Qualifications

• Fresh graduates welcome with a customer service mindset
• Strong English communication skills, both written and spoken
• Able to troubleshoot issues and resolve with accuracy
• Ability to multitask and manage time under pressure
• Experience with CRM tools is a plus

Responsibilities

• Deliver back-office support across SiteMinder's product and services portfolio
• Resolve customer configuration and billing inquiries with ownership
• Understand SiteMinder’s platform and processes
• Collaborate with Technical Support, Billing, Onboarding and Sales
• Document and escalate complex issues following workflows and case management
• Maintain records of customer interactions and case progress in CRM
• Identify customer needs and provide context-aware solutions
• Achieve KPIs like service level and first-contact resolution
• Adopt new tools and processes as part of continuous improvement
• Ensure all issues are logged in the client CRM and cases closed
• Support ad-hoc requests from management
• Cover 24/7 rotating shifts across APAC, EMEA & AMERS

Skills

Customer service

English fluency

Troubleshooting

Time management

CRM familiarity

Education

Fresh graduate welcomed

Tools

CRM systems

Job description

SiteMinder Limited is seeking a Configuration Success Analyst in the Philippines. You will manage, configure, and maintain SiteMinder solutions to ensure secure access management and smooth operation.

The role focuses on troubleshooting authentication issues, optimizing performance, and cross-functional collaboration to meet business needs. Ideal candidates are customer-service oriented, tech-savvy, and able to handle high-volume SLA environments.