Config Success Specialist - Hybrid & Equity

SiteMinder Limited

Philippines

Hybrid

PHP 300,000 - 420,000

Full time

5 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Equity packages
Hybrid working model
Mental health initiatives
Parental leave
Birthday leave
Social clubs and celebrations
Employee Resource Groups
Training for advancement

Job summary

SiteMinder Limited is seeking a Configuration Success Analyst in the Philippines. You will manage, configure, and maintain SiteMinder solutions to ensure secure access management and smooth operation.

The role focuses on troubleshooting authentication issues, optimizing performance, and cross-functional collaboration to meet business needs. Ideal candidates are customer-service oriented, tech-savvy, and able to handle high-volume SLA environments.

Qualifications

  • Fresh graduates welcome with a customer service mindset
  • Strong English communication skills, both written and spoken
  • Able to troubleshoot issues and resolve with accuracy
  • Ability to multitask and manage time under pressure
  • Experience with CRM tools is a plus

Responsibilities

  • Deliver back-office support across SiteMinder's product and services portfolio
  • Resolve customer configuration and billing inquiries with ownership
  • Understand SiteMinder’s platform and processes
  • Collaborate with Technical Support, Billing, Onboarding and Sales
  • Document and escalate complex issues following workflows and case management
  • Maintain records of customer interactions and case progress in CRM
  • Identify customer needs and provide context-aware solutions
  • Achieve KPIs like service level and first-contact resolution
  • Adopt new tools and processes as part of continuous improvement
  • Ensure all issues are logged in the client CRM and cases closed
  • Support ad-hoc requests from management
  • Cover 24/7 rotating shifts across APAC, EMEA & AMERS

Skills

Customer service
English fluency
Troubleshooting
Time management
CRM familiarity

Education

Fresh graduate welcomed

Tools

CRM systems

Job description

SiteMinder Limited is seeking a Configuration Success Analyst in the Philippines. You will manage, configure, and maintain SiteMinder solutions to ensure secure access management and smooth operation.

The role focuses on troubleshooting authentication issues, optimizing performance, and cross-functional collaboration to meet business needs. Ideal candidates are customer-service oriented, tech-savvy, and able to handle high-volume SLA environments.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Configuration Success Analyst
Configuration Success Analyst

SiteMinder Limited • Philippines

Hybrid
PHP 300,000 - 420,000
Equity packages
Hybrid working model
Mental health initiatives
+5
Service Configuration Leader - Hybrid APAC Growth
Service Configuration Leader - Hybrid APAC Growth

Datacom • Manila

Hybrid
PHP 600,000 - 800,000
HMO
Spotter fees
Performance bonuses
+1
Revenue Growth Specialist - SaaS & Hospitality (Hybrid)
Revenue Growth Specialist - SaaS & Hospitality (Hybrid)

SiteMinder Limited • Philippines

Hybrid
PHP 500,000 - 900,000
Equity packages for SiteMinder journey
Hybrid work model (in-office & from7?
Mental health initiatives
+5
Senior IT Security Analyst — Hybrid (Manila)
Senior IT Security Analyst — Hybrid (Manila)

Ascendion • Mandaluyong

Hybrid
PHP 1,800,000 - 3,000,000
Hybrid Client Success Manager - Grow Relationships
Hybrid Client Success Manager - Grow Relationships

ConnectOS • Metro Manila

Hybrid
PHP 600,000 - 1,000,000
Hybrid
Medical coverage
Paid vacation & sick leave
+4
Client Success Specialist - Telco Solutions & Adoption
Client Success Specialist - Telco Solutions & Adoption

MicroSourcing • Taguig

On-site
PHP 670,000 - 1,004,000
Healthcare coverage day one
Dependent coverage
Paid time-off
+2
Hybrid Service Coordinator & Operations Support Analyst
Hybrid Service Coordinator & Operations Support Analyst

Outsourced Quality Assured Services Pty • Philippines

Hybrid
PHP 420,000 - 640,000
Hybrid work model
Senior IAM Analyst: Okta & Access Security (Hybrid)
Senior IAM Analyst: Okta & Access Security (Hybrid)

Accenture in the Philippines • Quezon City

Hybrid
PHP 600,000 - 900,000
Competitive salary package
Performance bonus
Day 1 HMO and Life Insurance
+5
Senior MSP Systems Administrator – Hybrid (Manila)
Senior MSP Systems Administrator – Hybrid (Manila)

First Focus Information Technology, Inc. • Pasig

Hybrid
PHP 1,320,000 - 1,581,000
Hybrid working arrangements
HMO from Day 1
Certification exam paid
+4
System Administrator - Hybrid/Remote & Growth
System Administrator - Hybrid/Remote & Growth

Manatal • Philippines

Hybrid
PHP 670,000 - 1,004,000
Healthcare coverage from day one
Performance bonuses
Paid time-off with cash conversion
+3