APAC Change & Release Coordinator

Datacom; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Spotter fees

HMO with 4 dependents

Leave credits

Performance bonuses

Work-life balance environment

Job summary

Datacom is seeking a Change and Release Coordinator to support the Service Operations Change and Release team in its hybrid Manila office. You will ensure efficient delivery of changes into customer environments in line with Datacom’s governance framework.

The role requires collaboration with stakeholders and experience managing change across accounts. The ideal candidate has 3+ years in change management, ITIL4 certification, and a proven ability to chair CAB forums and drive process

Qualifications

• 3+ years of experience in change management.
• Experience managing end-to-end change control processes.
• Ability to influence management and stakeholders in change processes.
• Chaired CAB forums or participated in CAB discussions.
• Experience with process governance and compliance.

Responsibilities

• Manage lifecycle of change requests across accounts as directed by Practice Lead – Change & Release Management.
• Provide analysis and input to change management reports.
• Assist in validating failed changes and follow up on Post Change Review documentation.
• Follow up on approvals for Changes as required.
• Create and issue Forward Schedule of Change & Release for service delivery to customers.
• Chair or participate in CAB meetings and PIRs as appropriate.
• Identify opportunities for service improvement and promote a culture of excellence.
• Maintain and update change and release process documents in approved repositories.
• Prepare training materials and guide end-users to ensure process adherence.

Skills

Strong communication

Analytical skills

Stakeholder management

Process adherence

Under pressure

Clear and timely communication

Education

ITIL4 Foundation Certification

Job description

Datacom is seeking a Change and Release Coordinator to support the Service Operations Change and Release team in its hybrid Manila office. You will ensure efficient delivery of changes into customer environments in line with Datacom’s governance framework.

The role requires collaboration with stakeholders and experience managing change across accounts. The ideal candidate has 3+ years in change management, ITIL4 certification, and a proven ability to chair CAB forums and drive process