Asset & Configuration Lead – ITIL & CMDB Excellence

Manatal; Taguig; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative culture

Work-life harmony

Career growth

Inclusive teamwork

Job summary

MicroSourcing in the Philippines is seeking an Asset and Configuration Analyst to join our Service Management group onsite at BGC, Taguig. You will drive ITIL-aligned asset and configuration practices across teams and vendors, maintain the CMDB, and ensure governance and compliance to service levels.

You bring 4+ years in ICT, ITSM expertise, and strong stakeholder communication. The role offers a stable, high-performance environment with opportunities for growth and impact in a leading

Qualifications

• At least 4+ years of experience in the ICT industry.
• Proven expertise in ITIL frameworks and ITSM best practices.
• Strong stakeholder management and professional communication skills.
• Demonstrated leadership ability and experience in people management.
• Analytical mindset with experience in financial analysis and benefit tracking.
• Knowledge of PMBOK and/or PRINCE2 methodologies.
• Proficiency in tools such as SharePoint, ServiceNow, and Power BI/Tableau.
• Experience with MS Project, Project Online, and SQL.
• Background in EPMO frameworks and stage-gate governance.
• Experience in conducting audits and maintaining compliance artifacts.

Responsibilities

• Lead Asset and Configuration Management practices by implementing ITSM frameworks, standards, and governance controls across support teams and vendors.
• Own the integrity, lifecycle management, and continuous improvement of the CMDB to ensure completeness, accuracy, and compliance of Configuration Items (CIs).
• Drive operational governance, audits, and compliance activities to ensure Asset and Configuration Management processes meet service levels and quality standards.
• Partner with Technical Operations, Professional Services teams, vendors, and stakeholders to align lifecycle processes, improve controls, and strengthen governance practices.
• Identify and implement process improvements and automation opportunities that improve efficiency, service quality, and customer experience outcomes.
• Lead governance forums and stakeholder engagements to monitor performance, drive service improvements, and ensure accountability across responsible capabilities.
• Provide people leadership through coaching, mentoring, capability development, and succession planning while supporting team performance and future leadership growth.

Skills

ITIL / ITSM

Stakeholder management

Leadership

Financial analysis

Process improvement

Change management

Audits & compliance

Tools

SharePoint

ServiceNow

Power BI

Tableau

MS Project

Project Online

SQL

Job description

MicroSourcing in the Philippines is seeking an Asset and Configuration Analyst to join our Service Management group onsite at BGC, Taguig. You will drive ITIL-aligned asset and configuration practices across teams and vendors, maintain the CMDB, and ensure governance and compliance to service levels.

You bring 4+ years in ICT, ITSM expertise, and strong stakeholder communication. The role offers a stable, high-performance environment with opportunities for growth and impact in a leading