Service Associate - Reservations

Shangri-La Group; Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Growth opportunities

Learning & development

Employee recognition

Travel perks

Job summary

Shangri-La Makati, a premier hotel in Manila, seeks a Service Associate - Reservations to assist guests with reservations and tailor information about services and rates. You will collaborate with teams to deliver accurate details and promote hotel offerings while maintaining guest satisfaction.

The role emphasizes a proactive, guest-centric approach and requires strong communication in English and the local language within a fast-paced hospitality setting.

Qualifications

• Previous experience in guest services or hospitality preferred.
• Fluent written and spoken English, plus local language.
• Strong interpersonal and communication skills.
• Team player with a proactive, can-do attitude.

Responsibilities

• Provide assistance to guests when making reservations or bookings.
• Provides guests with accurate and relevant information about the hotel services, facilities and rates.
• Provides best-fit solutions for our guests to help improve the guest experience.
• Introduce promotions and opportunities to guests.
• Ensure guest satisfaction.

Skills

Team player

Can-do attitude

Interpersonal skills

Communication skills

English proficiency

Job description

Job Description:

Find your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.

As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world‑class restaurants and bars, top‑of‑the‑line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.

Service Associate - Reservations

Key Responsibilities

• Provide assistance to our guests when making reservations or bookings


• Provides guests with accurate and relevant information about the hotel services, facilities and rates


• Provides best‑fit solutions for our guests to help improve the guest experience


• Introduce promotions and opportunities to guests


• Ensure guest satisfaction

About You

• Is a strong team player


• Has a can‑do attitude


• Enjoys crafting creative and best‑fit solutions for business partners and customers


• Thinks outside of the box whilst leading change in the hotel


• Understands the global markets and local environment


• Communicates and writes with fluency in English (as well as the local language)


• Has relevant experience in a similar capacity previously


• Has strong interpersonal and communication skills


• Able to engage in a friendly and professional manner with business partners and customers

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (