Service Leader - Security

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Learning & development

Competitive benefits

Stay/travel perks

Job summary

Makati Shangri-La in Manila seeks a Service Leader - Security to guide the hotel’s security team and uphold safety standards. You will oversee day-to-day operations and ensure procedures align with policies while delivering guest-focused protection.

The role requires a Security Qualification, at least 3 years’ experience in hospitality or security, a valid Security Personnel Permit, and strong risk assessment skills.

Qualifications

• Certificate or above with professional qualifications in Security Management.
• Minimum 3 years of relevant experience in the Hotel or Security Industry.
• Valid Security Personnel Permit.
• Ability to assess risks and perform independent security/operations reviews and audits.
• Sound knowledge of security access control system, alarm monitoring system and CCTV system.
• Self-initiated team player with good communication skills.

Responsibilities

• Manage the team effectively to drive day-to-day security operations.
• Ensure security operations are strictly followed to established standards and policies.
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards.
• Cultivate and maintain excellent guest relations to enhance their satisfaction; handle guests’ inquiries promptly and effectively, and report safety issues to Management immediately.

Skills

Security Management

Risk assessment

Communication skills

Team player

Education

Security Certification

Tools

CCTV systems

Alarm monitoring

Access control

Security software

Job description

Job Description:

Find your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.

As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are looking for Service Leader - Security to join our team!

Key Responsibilities

• Manage the team effectively to drive day-to-day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfactionHandle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self-initiated team player with good communication skills

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to ad vance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.