Service Associate - Front Office Japanese Speaking

Shangri-La Group; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Makati Shangri-La, Manila invites applications for Service Associate - Front Office (Japanese Speaking). The role focuses on delivering exceptional guest service, resolving requests, and maintaining smooth operations at the hotel's front desk.

You will interact with guests in English and Japanese, collaborate with teams, and contribute to high guest-satisfaction scores. The hotel offers a dynamic environment in Manila's financial district and opportunities for career growth.

Qualifications

• Fluency in English and Japanese is required.
• Guest-service oriented with strong communication.
• Team player with a can-do attitude.

Responsibilities

• Provide best-fit solutions to fulfill the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

Skills

Fluent English

Fluent Japanese

Guest service

Team player

Job description

Job Description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Service Associate - Front Office (Japanese Speaking)

As a Service Associate - Front Office (Japanese Speaking) , we rely you to:

• Provide a best-fit solution to fulfill the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

We Are Looking For Someone Who

• Takes pride in being a hotelier.
• Loves interacting with guests.
• Communicates and writes with fluency in English & Japanese (and local language).
• Enjoys working as part of a team.
• Has a can-do attitude.
• Is a self-starter.
• Enjoys crafting best-fit solutions for guests.