Guest Experience Specialist - Front Office (Japanese)

Shangri-La Group; Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Service Associate - Front Office (Japanese Speaking) to deliver exceptional guest service at our iconic luxury hotel in Manila's financial district. In this role you will interact with guests in English and Japanese, craft best-fit solutions for their needs, and ensure smooth, efficient front desk operations while maintaining a warm, can-do attitude.

A strong team spirit, pride in hospitality, and the ability to work proactively as a self-starter are

Qualifications

• Fluency in English and Japanese (and local language) required.
• Hospitable personality with guest service focus.
• Team-oriented and self-starting.

Responsibilities

• Provide best-fit solution to fulfill guest needs and requests.
• Ensure smooth, efficient guest services at all times.
• Assist in enhancing guest satisfaction scores through quality service.

Skills

Guest interaction

English language

Japanese language

Teamwork

Self-starter

Can-do attitude

Job description

Makati Shangri-La, Manila is seeking a Service Associate - Front Office (Japanese Speaking) to deliver exceptional guest service at our iconic luxury hotel in Manila's financial district. In this role you will interact with guests in English and Japanese, craft best-fit solutions for their needs, and ensure smooth, efficient front desk operations while maintaining a warm, can-do attitude.

A strong team spirit, pride in hospitality, and the ability to work proactively as a self-starter are