Reservations Specialist — Guest Experience Partner

Shangri-La Group; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Makati Shangri-La, part of the Shangri-La Group in Manila, is seeking a Service Associate - Reservations to join our hospitality team. You will assist guests with reservations, share accurate information on services and rates, and help guests find the best-fit options to enhance their stay.

Fluency in English and strong interpersonal skills are essential as you engage business partners and guests in a professional, friendly manner.

Qualifications

• Experience in reservations or hotel front desk preferred.
• Excellent interpersonal and communication skills.
• Fluent in English and local language.

Responsibilities

• Assist guests with reservations and bookings.
• Provide accurate information about hotel services and rates.
• Offer best-fit solutions to guests to enhance the guest experience.
• Introduce promotions and opportunities to guests.
• Ensure guest satisfaction.

Skills

Team player

Can-do attitude

Client-focused solutions

Creative problem solving

Strong communication

Fluent English

Interpersonal skills

Professional demeanor

Job description

Makati Shangri-La, part of the Shangri-La Group in Manila, is seeking a Service Associate - Reservations to join our hospitality team. You will assist guests with reservations, share accurate information on services and rates, and help guests find the best-fit options to enhance their stay.

Fluency in English and strong interpersonal skills are essential as you engage business partners and guests in a professional, friendly manner.