Front Office Associate (Japanese Speaking) - Guest Experience Lead

Shangri-La Group; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Makati Shangri-La, Manila invites applications for Service Associate - Front Office (Japanese Speaking). The role focuses on delivering exceptional guest service, resolving requests, and maintaining smooth operations at the hotel's front desk.

You will interact with guests in English and Japanese, collaborate with teams, and contribute to high guest-satisfaction scores. The hotel offers a dynamic environment in Manila's financial district and opportunities for career growth.

Qualifications

• Fluency in English and Japanese is required.
• Guest-service oriented with strong communication.
• Team player with a can-do attitude.

Responsibilities

• Provide best-fit solutions to fulfill the customer needs.
• Ensure smooth efficient guest services at all times.
• Assist in enhancing the guest satisfaction scores of the hotel.

Skills

Fluent English

Fluent Japanese

Guest service

Team player

Job description

Makati Shangri-La, Manila invites applications for Service Associate - Front Office (Japanese Speaking). The role focuses on delivering exceptional guest service, resolving requests, and maintaining smooth operations at the hotel's front desk.

You will interact with guests in English and Japanese, collaborate with teams, and contribute to high guest-satisfaction scores. The hotel offers a dynamic environment in Manila's financial district and opportunities for career growth.