Service Associate - Front Office Guest Services Officer

Shangri-La Group; Malay; On-site; PHP 335,000 - 424,000; Full time

Benefits offered by this job

Local package

Job summary

Shangri-La Boracay seeks a Service Associate – Guest Relations to deliver personalized and prompt guest services from arrival to departure, ensuring courteous and efficient handling of all requests.

The role requires excellent English fluency, familiarity with front office systems, and a passion for guest satisfaction in a luxury resort environment.

Qualifications

• Experience in an International Hotel/Resort is an advantage.
• Graduate of Hospitality Management or related course.
• High fluency in spoken and written English.
• Knowledge of front office systems (OPERA) and related applications.

Responsibilities

• Provide personalized and prompt service to guests from arrival to departure.
• Deliver courteous, tactful, and efficient services to all hotel guests and patrons.

Skills

Fluent English

Front office operations

Guest satisfaction

Education

Hospitality Management

Tools

OPERA

Job description

Job Description:

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

Duties

The Service Associate – Guest Relations provides personalized and prompt service to guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful, and efficient services.

Requirements

• Experience in an International Hotel/ Resort is an advantage.
• A graduate of Hospitality Management/ International Hospitality Management or any related course.
• High Fluency in both oral and written English Language.
• Knowledgeable in front office operational systems, OPERA and other applications.
• Passionate about guest satisfaction.
• Compensation and Benefits: Local Package is offered.