Service Associate - Del Monte Branch

CTBC Bank (Philippines) Corp.; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

CTBC Bank (Philippines) Corp. in Metro Manila invites applications for a Teller position. The successful candidate will perform Over the Counter transactions, accept cash and checks, and ensure accurate cash handling in line with bank policies.

You will promote bank products, deliver timely service, resolve customer queries, and assist with passbook updates, balance inquiries, and other client requests while maintaining strong custody and compliance standards.

Responsibilities

• Performs Over the Counter transactions per bank policies and procedures.
• Accepts cash, checks, deposits, various payments and endorsing stamps.
• Counts cash bundles, validates cash transfer slips, and ensures custody.
• Promotes bank products and cross-sells where appropriate.
• Delivers service in a timely, competent and efficient manner.
• Informs clients of discrepancies found during transactions.
• Handles customer problems and queries, elevating complex issues to Service Officer.
• Assists clients with balances, passbooks, statements and related requests.
• Prepares cash requisitions for daily needs and transfers cash as needed; maintains custody.
• Verifies cash box contents and ensures accuracy of cash on hand.

Job description

• Performs Over the Counter function and process transactions in accordance with prescribed policies and procedures.

• Accepts cash/checks/other deposit, various payments and stamps applicable bank endorsement.

• Counts bundles/bills received and validated supporting Cash transfer slips. Validates every cash requisition/turnover to/ from vault/ teller. Ensure joint custody is observed at all times.

• Be knowledgeable and promote all bank products.

• Delivers service in a timely, competent and efficient manner.

• Informs client of any discrepancies found on the transaction being handled.

• Handles customer problems and queries either through direct personal action or referral to the proper units. Elevates to the Service Officer difficult problems and queries.

• Entertains client's request such as queries on account balances, passbook updates, statement entries and others.

• Make cash requisitions based on anticipated cash requirements for the day and transfer the same at the end of the day or as soon as there is excess of cash vs. limit. Ensure joint custody is observed at all times.

• Verifies picos box contents to ensure accuracy of cash on hand. Ensure joint custody is observed at all times.