Branch Teller

Quezon Capital Rural Bank Inc.; Sariaya; On-site; PHP 180,000 - 240,000; Full time

Job summary

Quezon Capital Rural Bank Inc. in the Philippines seeks a Branch Teller to process daily transactions, handle remittances, and deliver excellent customer service.

You will balance cash, assist with KYC documentation, and support AMLA compliance while maintaining data accuracy and confidentiality. The role requires a 4-year bachelor’s degree in Business Admin, Accounting, or Finance, plus prior cash-handling or banking experience is advantageous.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance or related field.
• Customer service orientation; banking or cash-handling experience preferred.

Responsibilities

• Process teller transactions including deposits, withdrawals, and transfers.
• Balance cash drawer and maintain accurate records.
• Handle remittances via networks (Western Union, MoneyGram, etc.).
• Assist with KYC onboarding and AMLA reporting.
• Provide customer service and information on bank products.
• Data entry into teller system and documentation of transactions.
• Maintain confidentiality and safeguard bank integrity.

Skills

Balance currency

Analytical skills

Confidentiality

Verbal & written communication

Professional appearance

Education

Bachelor's in Business Admin/Accounting/Finance

Job description

Job Summary

As the first point of interaction for clients, the Branch Teller handles day-to-day financial transactions—including deposits, withdrawals, check transactions, and money transfers—while delivering exceptional customer service.

Duties and Responsibilities

• Transaction Processing: Serves as a paying and receiving teller for cash and check deposits, regular withdrawals, loan payments, loan releases, and branch disbursements.

• Remittances: Processes pay-outs and send-outs for various remittance networks (including Western Union, Uniteller, BDO Remit, MoneyGram, and i2i).

• Balancing & Documentation: Prepares, verifies, and chronologically files daily teller blotters, proof sheets, vouchers, and transaction tickets to account for all receipts and disbursements.

• Data Entry & Verification: Enters data accurately into the teller system terminal, controls hard copies of daily cash transactions, and verifies authorized withdrawals.

• Client Onboarding & KYC Compliance: Assists the Branch Cashier with Know Your Customer (KYC) requirements, including reviewing account opening documents, filing signature cards, and scanning files for records digitization.

• AMLA Compliance: Assists in monitoring accounts and reviews daily transactions to log covered or suspicious activities for Anti-Money Laundering Act (AMLA) reporting.

• Customer Support: Responds politely to client inquiries regarding bank products and services within authorized limits.

Requirements & Qualifications

• Education: 4-year Bachelor’s degree in Business Administration, Accounting, Finance, or a related course.

• Experience: Adequate customer service orientation and experience. Prior banking or cash-handling experience is a definite advantage.

• Key Skills:

  • Ability to efficiently and accurately balance large volumes of currency.

  • Strong analytical skills with high attention to detail.

  • Strict commitment to maintaining confidential information and safeguarding bank integrity.

  • Excellent verbal and written communication skills to follow directives smoothly.

  • Professional appearance and a courteous, customer-friendly manner.