Customer Service Assistant - Grace Park

Bank of Commerce (Philippines); Caloocan; Vor Ort; PHP 223.000 - 312.000; Vollzeit

Zusammenfassung

Bank of Commerce (Philippines) is seeking a Branch Teller to provide efficient front-line service. You will handle cash transactions, deposits, withdrawals, and checks while ensuring strict compliance with internal policies and external regulations.

The role emphasizes accuracy, security, and customer-friendly service in a branch setting. The position may be temporary or permanent, with emphasis on adherence to ethics and regulatory requirements.

Qualifikationen

• Graduate of any 4-year degree course.
• Open to Fresh Graduates.
• Good communication skills and great customer service handling.

Aufgaben

• Greet clients at the teller counter with a warm disposition using the standard greeting spiel for frontliners.
• Deliver services in a timely, competent and friendly manner in strict adherence to rules and regulations.
• Act as primary holder of Vault teller user ID and validate cash transfers subject to officers override.
• Serve as alternate custodian of keys and combinations as designated by the Area Head.
• Establish true and valid identity of clients, especially for withdrawals, encashments, and representative transactions.
• Make cash requisitions for daily needs and transfer cash to the vault as required; ensure proper support and approvals.
• Verify cash received from vault and verify contents for accuracy of cash on hand.
• Accept and receive cash, check deposits and various payments over the counter for peso and FCDU accounts.

Kenntnisse

Customer service

Communication

Ausbildung

4-year degree

Jobbeschreibung

In charge of the execution of efficient service delivery of basic frontline tellering functions, acceptance/receipts and payments and other functions over the counter, in the branch of assignment, either temporary or on permanent basis, with emphasis on the observance and compliance to regulations, policies and procedures, whether internal or external including the adherence to the code of ethics.

Job Description

• Services clients and greets all clients transacting at the counter with a smile and warm disposition using the standard greeting spiel for frontliners. After service is rendered to the client, verbally expresses thanks with a smile
• Executes regular and assigned functions in strict adherence to existing rules and regulations, whether internal or from regulators and delivers the services in a timely, competent and friendly manner.
• Acts as a primary holder of Vault teller user ID as designated by the BOO and validates cash transfer from/ to Vault and Cash Center in BDS-SIBS system subject to officers override.
• Acts as alternate custodian of keys and combinations, as may be designated by the Area Head, in accordance with the custodianship matrix of the bank.
• Primarily responsible in establishing the true and valid identity of the clients transacting at the teller’s counter with special caution in establishing the identity of clients effecting withdrawals, encashing checks and transactions done by a representative.
• Makes cash requisitions based on anticipated cash requirements for the day and transfers cash to the vault at the end of the day or as soon as there is excess cash vs limit over the counter. Ensures that transfers and requisitions are supported and based on duly accomplished, validated and approved cash transfer slips.
• Verifies cash received from vault including the contents of the picos to ensure accuracy of cash on hand
• Accepts and receives cash, check deposits and various payments over the counter for both peso and FCDU accounts

Qualifications

• Graduate of any 4-year degree course
• Open to Fresh Graduates
• Good communication skills and great customer service handling