Teller

Bank of China Hong Kong; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

Bank of China Hong Kong in the Philippines is seeking a client service professional to handle over-the-counter transactions, including deposits, withdrawals, remittances, and account openings, while ensuring accuracy and BSP compliance.

You will provide courteous service, verify documents, and support daily banking operations in a fast-paced environment. Proficiency in Fookien or Mandarin is an advantage for this role.

Qualifications

• Bachelor's degree in any four-year course.
• Proficiency in Fookien and/or Mandarin is an advantage.
• Strong client relationship and customer service skills.
• Service-oriented with excellent interpersonal skills.
• Good problem-solving and decision-making abilities.

Responsibilities

• Provides prompt and courteous client service while ensuring transactions are processed in accordance with the Bank's policies and procedures.
• Processes cash and check deposits and intrabank fund transfers, ensuring accuracy of account details, cash denominations, check information, and compliance with PCHC clearing standards.
• Reviews and processes foreign exchange transactions, including purchase, sale, and remittances, ensuring compliance with BSP regulations and Bank policies.
• Processes Debit Card applications, assists with card activation, and facilitates PIN changes or resets.
• Prepares and validates accounting tickets and transaction vouchers to ensure accuracy and completeness.
• Performs daily cash reconciliation, ensuring beginning and ending cash balances and bundles are accurately accounted for and endorsed to the Cash/Vault Custodian.
• Maintains proper tracking and documentation of important blank documents issued to clients.
• Verifies client documents and signatures against authorized records, including Secretary's Certificates and signature cards, to ensure accuracy and compliance.
• Performs other duties as assigned to support daily banking operations.
• Ensures compliance with the Bank's policies, procedures, regulations, and code of conduct.
• Maintains an organized work area and ensures completeness, proper scanning, and filing of transaction vouchers.
• Processes BOCNET internet and mobile banking registrations, password resets, and eToken issuance or replacement.
• Prepares and reviews customer account opening and maintenance documents, ensuring completeness, accuracy, and compliance with KYC and due diligence requirements.
• Processes account opening applications and conducts periodic and trigger event reviews in accordance with regulatory requirements and Bank policies.
• Attend to inquiries and complaints in a timely manner and coordinate with different Department to ensure resolution.
• Recommend improvements in operational processes, procedures and products based on customer feedback.
• Performs marketing function to cross-sell and promote bank's products.

Skills

Customer service

Cash handling

Cross-selling

Problem solving

Decision making

Client relationship

KYC/compliance

Education

Bachelor's degree

Job description

Role Purpose/Objective

Responsible for processing of over the counter transactions, such as but not limited to processing of cash/check deposits, withdrawals, check encashments, opening and closing of accounts, time deposit placements, processing of outward remittances, processing of foreign exchange transactions, issuance of Official Receipts, issuance of Cashier's Checks, client registration for internet/mobile banking and debit card applications, verification of signature of clients as per bank records, i.e. signature cards, and attend to client's service and transactional queries and requirements, including cross selling of the Banks products and services.

Duties and Responsibilities

A. Daily Transactions

• Provides prompt and courteous client service while ensuring transactions are processed in accordance with the Bank's policies and procedures.
• Processes cash and check deposits and intrabank fund transfers, ensuring accuracy of account details, cash denominations, check information, and compliance with PCHC clearing standards.
• Reviews and processes foreign exchange transactions, including purchase, sale, and remittances, ensuring compliance with BSP regulations and Bank policies.
• Processes Debit Card applications, assists with card activation, and facilitates PIN changes or resets.
• Prepares and validates accounting tickets and transaction vouchers to ensure accuracy and completeness.
• Performs daily cash reconciliation, ensuring beginning and ending cash balances and bundles are accurately accounted for and endorsed to the Cash/Vault Custodian.
• Maintains proper tracking and documentation of important blank documents issued to clients.
• Verifies client documents and signatures against authorized records, including Secretary's Certificates and signature cards, to ensure accuracy and compliance.
• Performs other duties as assigned to support daily banking operations.
• Ensures compliance with the Bank's policies, procedures, regulations, and code of conduct.
• Maintains an organized work area and ensures completeness, proper scanning, and filing of transaction vouchers.
• Processes BOCNET internet and mobile banking registrations, password resets, and eToken issuance or replacement.

B. Client onboarding/information updating:

• Prepares and reviews customer account opening and maintenance documents, ensuring completeness, accuracy, and compliance with KYC and due diligence requirements.
• Processes account opening applications and conducts periodic and trigger event reviews in accordance with regulatory requirements and Bank policies.

C. Customer Service:

• Attend to all inquiries received (e.g. for documents needed for account opening, transaction requirements), customer issues and complaints whether through face to face, phone or email in a timely manner and refers to the proper officers inquiries/complaints beyond their area of responsibilities.
• Manages and coordinates with different Department and Units in the Bank to ensure timely attention and resolution of client concerns, complaints, transactions and requests.
• Recommend improvements in operational processes, procedures and products based on customer feedback.
• Performs marketing function to cross-sell and promote bank's product

Job Specifications

• Bachelor's degree in any four-year course
• Proficiency in Fookien and/or Mandarin is an advantage
• Strong client relationship and customer service skills
• Service-oriented with excellent interpersonal skills
• Good problem-solving and decision-making abilities