Service Associate - Bank Teller (For Pooling)

RCBC; Bacolod; On-site; PHP 180,000 - 280,000; Full time

Job summary

RCBC in the Philippines is seeking a Branch Teller/Operations role in Bacolod. You will perform tellering, new accounts functions, and back-office tasks according to the Branch Operations Manual, ensuring compliance with BSP/AMLA and internal policies while delivering excellent customer service. Graduate of a 4-year course; fresh graduates are welcome.

One year of Branch Operations experience is preferred. Willingness to render overtime and be rotated to other branches is required to support

Qualifications

• Graduate from a 4-year course; business or service field preferred.
• Fresh graduates welcome; one year experience in Branch Operations is a plus.
• Willing to render overtime as needed.
• Willing to rotate and/or cross posted to other branches in compliance with bank policies.

Responsibilities

• Performs tellering, new accounts related functions, and other over-the-counter duties as required.
• Supports the Service Manager in achieving service standards with fast turnaround and error-free processing.
• Responds to customer queries and resolves complaints quickly and efficiently.

Skills

Customer service

Regulatory compliance

Urgency and service orientation

Team work

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other regulatory bodies. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented