Service Associate - Bank Teller (For Pooling)

Rizal Commercial Banking Corporation (RCBC); Cebu City; On-site; PHP 250,000 - 350,000; Full time

Job summary

RCBC, Cebu City branch, seeks a Branch Banking Operations professional to handle tellering, new accounts, and back-office tasks with accuracy and compliance. The role supports service goals, aims for quick resolutions, and requires adaptability to branch rotations.

Fresh graduates are welcome; overtime and flexible rotation are expected to meet regulatory and customer service standards. Join RCBC’s frontline Operations team in a busy Business Center.

Qualifications

• Over-the-counter banking experience preferred.
• Fresh graduates welcome to apply.
• Willing to rotate to other branches as needed.
• Ability to work overtime when required.

Responsibilities

• Performs tellering, new accounts and other over-the-counter functions per Branch Operations Manual.
• Supports Service Manager in achieving service standards with fast, accurate processing.
• Addresses and resolves customer queries and complaints promptly.

Skills

Tellering

Customer service

Time management

Regulatory compliance

Cross-functional teamwork

Education

Bachelor's degree in Business or related

Tools

Core banking system

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented #LI-GL1