Service Associate (Bank Teller)

RCBC; Bulacan; On-site; PHP 240,000 - 300,000; Full time

Job summary

RCBC in the Philippines seeks a customer-focused staff to provide competent, timely over-the-counter services at the Malolos Paseo Del Congreso Business Center. You will ensure compliance with BSP/AMLA regulations and internal policies, and support branch objectives.

The role requires strong risk awareness, attention to accuracy, and excellent service delivery. Fresh graduates welcome; willing to be assigned to Malolos location and to contribute to a secure and efficient bank environment.

Qualifications

• Fresh graduates are welcome to apply.
• Graduate of any 4-year course.
• Able to deal with complexity and manage time efficiently.
• Empathic and customer-focused with accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with BSP/AMLA regulations and internal policies.
• Recognizes risk areas and eliminates risks by enforcing bank procedures.
• Supports branch objectives through excellent customer service delivery.
• Willing to be assigned at Malolos Paseo Del Congreso.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Communication skills

Education

4-year course graduate

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Malolos Paseo Del Congreso

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Malolos Paseo Del Congreso

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.