Service Associate - Bank Teller (For Pooling)

RCBC; Iloilo; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Iloilo is seeking a diligent teller to provide over-the-counter services in the Business Center. You will ensure compliance with BSP/AMLA rules and bank policies while delivering excellent customer service.

The role requires 4-year degree, willingness to work overtime, and potential rotation to other branches to meet service needs and risk management standards.

Qualifications

• Graduate of a 4-year course; business/service background is a plus.
• Fresh graduates welcome to apply; prior branch ops is an advantage.
• Willing to render overtime as needed and rotate to other branches.

Responsibilities

• Performs tellering, new accounts functions, and other over-the-counter tasks in the Branch Operations Manual.
• Supports service standards with fast, error-free processing and courteous handling of client inquiries.
• Resolves customer queries and complaints quickly and efficiently, including complex cases when needed.

Skills

Customer service

Attention to detail

Regulatory compliance

Urgency and service orientation

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other regulatory bodies. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
• Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.

What will make you successful?

• Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
• Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
• Willing to render overtime as needed
• Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
• Acts with sense of urgency and service oriented