Service Associate (Bank Teller)

RCBC; Tagum; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC is seeking a customer-focused Banking Associate to join our Business Center in Tagum City, Davao del Norte. The role focuses on providing competent, timely, and accurate over-the-counter services while ensuring compliance with internal policies and BSP/AMLA regulations.

You will help identify and mitigate risk, support branch objectives through excellent service, and be willing to be assigned to Tagum City, Davao del Norte. Fresh graduates are welcome to apply.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Identify risk areas and eliminate risks by applying bank policies and procedures.
• Support branch objectives through excellent customer service delivery.
• Willing to be assigned to Tagum City, Davao del Norte.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Empathy

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Tagum City, Davao del Norte
  

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Tagum City, Davao del Norte
  

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.
  

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.