Service Associate (Bank Teller)

RCBC; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in Cagayan de Oro City is seeking a diligent banking professional to deliver over-the-counter services with accuracy and speed. You will adhere to BSP/AMLA regulations and bank policies, ensure risk-free processing, and support branch objectives through excellent customer service.

Fresh graduates are welcome. The role requires strong time management, empathic client engagement, and a commitment to quality, order, and accuracy in all transactions.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient decision-making, diligent, and good time management.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLRegulations and other external rules.
• Recognizes risk areas and eliminates risks by consistently applying bank policies.
• Supports branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned in Cagayan de Oro City

Skills

Customer service

Communication

Time management

Attention to detail

Empathy

Education

Bachelor's degree (4-year)

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Cagayan de Oro City

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.