Service Associate (Bank Teller)

RCBC; Manila; In loco; PHP 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

RCBC is seeking a customer-focused professional to provide competent, timely over-the-counter services in the Business Center. You will ensure adherence to BSP/AMLA regulations and internal policies, identifying risk areas and mitigating them while supporting branch initiatives.

Willing to be assigned to SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA in Manila. Ideal candidates are graduates of any 4-year course; fresh graduates are welcome.

Competenze

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Able to deal with complexity and make effective decisions.
• Possesses security awareness and risk-conscious mindset.
• Empathic and able to engage with people.

Mansioni

• Provide competent, timely, error-free over-the-counter services.
• Ensure compliance with BSP/AMLA and other regulations.
• Identify risk areas and mitigate risks through bank policies.
• Support business objectives with excellent customer service at the branch.

Conoscenze

Customer service

Empathy

Time management

Attention to detail

Formazione

4-year degree

Descrizione del lavoro

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.