Service Associate (Bank Teller)

RCBC; San Mateo; On-site; PHP 223,000 - 290,000; Full time

Job summary

RCBC is seeking a customer-focused professional to deliver competent, timely over-the-counter services at the Business Center. The role emphasizes strict regulatory compliance (BSP/AMLA) and risk-aware processing, ensuring accurate transactions and adherence to bank policies.

You will support the branch’s objectives through excellent service delivery and be willing to be assigned to San Mateo. Fresh graduates are welcome, and a strong sense of empathy and security awareness are valued.

Qualifications

• Experience handling over-the-counter services is preferred.
• Familiarity with BSP/AML regulations and internal policies is advantageous.
• Ability to identify risk areas and apply bank procedures accurately.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AML regulations and internal policies.
• Recognize risks and eliminate them by applying bank policies consistently.
• Support branch objectives through excellent customer service and related initiatives.

Skills

Over-the-counter service

Customer service

Regulatory compliance

Risk awareness

Policy adherence

Time management

Empathy

Security awareness

Education

Graduate of any 4-year course

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: San Mateo

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: San Mateo

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.