Service Associate (Bank Teller)

RCBC; Taguig; In loco; PHP 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

RCBC in the Philippines is seeking a customer-facing professional to provide competent, timely, and error-free over-the-counter services at the Business Center. The role emphasizes compliance with BSP/AMLA regulations and internal policies, with a focus on risk awareness and accurate transaction processing.

The successful candidate will support branch objectives through excellent service, and may be assigned to Fort Bonifacio Burgos Circle, Mckinley Hills, or AY Yuchengco, reflecting the bank's

Competenze

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and efficient in decision-making.
• Empathic and can engage with people.
• Committed to order, quality, and accuracy.

Mansioni

• Ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions).
• Support process improvement and technology implementation on all systems used in the branch and implement accurately per bank policies.
• Engage with the branch's clients and offer excellent customer service and experience.
• Perform administrative functions in a systematic manner and keep up with delegated duties.

Conoscenze

Customer service

Regulatory awareness

Time management

Decision making

Formazione

4-year degree

Descrizione del lavoro

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Fort Bonifacio Burgos Circle; Mckinley Hills; AY Yuchengco

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.