SERVICE ASSISTANT

Hammerjack Pty Ltd; Philippines; On-site; PHP 200,000 - 340,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Service Assistant to support Relationship Managers in implementing loan transactions and servicing clients. The role involves coordinating with appraisal, title verification, trade checks, and other departments to ensure complete and accurate credit facilities documentation.

You will prepare documents, monitor submissions, and assist with billing, schedules, and payments while maintaining orderly client files and strong service orientation.

Qualifications

• Bachelor's/4-year degree in business, banking or finance.
• Knowledge of banking processes in loans and customer service.
• Proficient in MS Office; strong communication and service orientation.

Responsibilities

• Requests checking with other departments and collates results for RM/AO evaluation.
• Prepares documents to implement credit facilities.
• Monitors document submissions and maintains orderly files for each account.
• Prepares various client requests such as statements, amortization schedules, and interest payments.
• Coordinates with units for collateral actions and payment applications.
• Monitors loan repricing and maturity dates via mainframe reports.
• Assists with loan/trade servicing and supports the booking unit and client.
• Prepares instruction sheets for loan/trade approvals by RM/AO.
• Reviews and sends billing statements to clients to ensure timely payments.
• Generates reports for RM/AO, Market Head, Team Head and Division Head.
• Performs other administrative tasks as assigned.

Skills

MS Office

Interpersonal skills

Oral and written communication

Customer service

Education

Bachelor's degree in business/ banking/ finance

Tools

MS Office

Job description

Identification

Position Title: Service Assistant

Job Level/Rank : Job level A to C

Group/Division : Institutional Banking

Department: MNCs and Sectors

Unit: MNC 2

Dimensions

Organization Relationship Reports To : Service Officer to Unit Head, AM- VP (Position and Rank of Supervising Officer)

Directly Supervises No. of Subordinates : NONE

Position/Ranks of Subordinate/s : N/A

Position Objective

The Corporate Banking Service Associate is responsible for assisting the Relationship Manager in the implementation of loan transactions and customer servicing functions.

Duties and Responsibilities

• Requests checking with other departments (e.g. appraisal, title verification, trade checking, business checking, etc.) and collates the results for evaluation of the RM/AO
• Prepares the documents needed to implement credit facilities
• Monitors submission of document and insurance deficiencies by client to ensure completeness of requirements; also maintains orderly files of documents for each account to facilitate monitoring
• Prepares special requests of clients such as Statement of Account, amortization schedules, interest payments, etc.
• Prepares various requests to all units such as but not limited to partial release of collaterals, collateral substitution, application/re-application of payments, instruction sheets, implementing memos, etc.
• Monitors loan repricing and maturity dates of clients managed by RM/AO through reports from mainframe systems
• Services loan and trade transactions of clients and coordinates with booking unit and/or client to ensure implementation of a loan or trade transactions
• Prepares instruction sheets on loan or trade transactions for the approval of RM /AO
• Types promissory notes
• Reviews and send billing statements to clients and ensures that interest and principal amortizations due are collected and paid on time to avoid booking of accounts to past due and the client's incurring past due charges
• Prepares reports/ provides information required by RM/AO, Market Head, Team Head and Division Head regarding accounts managed
• Performs other administrative work that may be assigned from time to time

Qualification Guide

• Graduate of a 4 year Bachelor's/College Degree, related to Business, Banking or Finance
• Preferably with knowledge and experience in banking processes in loans and customer service
• Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented