Account Service Manager

Metrobank; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Metrobank seeks an Account Service Manager in Cauayan, Philippines, responsible for the timely servicing of all loans and trade transactions.

The successful candidate will supervise the Account Service Associates, ensure proper documentation, and handle transaction-related customer complaints. A graduate in Business or Finance with 5 years of relevant experience is required.

Qualifications

• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.

Responsibilities

• Provide servicing of all loans and trade transactions to IBS customers.
• Supervise the Account Service Associates and ensure proper transaction booking.
• Handle transaction-related customer complaints and recommend solutions.

Skills

Effective communication skills

Negotiation skills

Stakeholder management

Client-facing experience

Education

Graduate of a Business or Finance course

Job description

Account Service Manager

Job Summary

Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating Units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Provide servicing of all loans and trade transactions to IBS customers, in coordination with other Operating Units and in accordance with the Bank’s existing policies and BSP regulations.
• Supervise the Account Service Associate(s) (ASA) and ensure timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
• Ensure proper documentation and verify that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing.
• Assist in handling transaction‑related customer complaints and recommend solutions.
• Monitor and ensure timely submission of BIR 2306 and 2307, maintain zero A/Rs and A/Ps, and prevent Technical Past Dues.
• Perform other related functions that may be assigned from time to time.

Qualifications

• Preferably a graduate of a Business or Finance course.
• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer‑facing roles and stakeholder management.
• Effective communication, presentation, and negotiation skills.

Other Details

• Rank: Junior Officer
• Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department