SERVICE ASSOCIATE (PASIG)

Bank of the Philippine Islands (BPI); Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

The Corporate Banking Service Associate at Bank of the Philippine Islands (BPI) supports the Relationship Manager in implementing loan transactions and delivering comprehensive client servicing. You will collate results from appraisal, verification, and other units to ensure accurate credit facilities execution.

You will prepare documents, monitor submissions and deficiencies, and handle client requests such as amortization schedules and statements, while coordinating with booking units to

Qualifications

• Graduate of a 4 year Bachelor’s/College Degree, related to Business, Banking or Finance.
• Preferably with knowledge and experience in banking processes in loans and customer service.
• Proficient in MS Office; strong written and oral communication; service oriented.
• Fresh graduates are welcome to apply; willing to be assigned in Ortigas.

Responsibilities

• Assist Relationship Manager in implementing loan transactions and customer servicing functions.
• Coordinate requests with appraisal, title verification, trade checking, and other units.
• Prepare documents needed to implement credit facilities.
• Monitor submission of documents and deficiencies to ensure completeness.
• Prepare statements, amortization schedules, interest payments, and other client requests.
• Prepare various unit requests (partial releases, collateral substitutions, etc.).
• Monitor loan repricing and maturity dates using mainframe reports.
• Service loan and trade transactions and coordinate with booking unit/clients.
• Prepare instruction sheets for RM/AO approval; type promissory notes.
• Review and send billing statements; ensure timely collection of dues.
• Prepare reports and provide information to RM/AO, Market Head, Team Head, Division Head.

Skills

Interpersonal skills

Communication skills

Service orientation

Organizational skills

Education

Bachelor's degree in Business/Banking/Finance

Tools

MS Office

Job description

The Corporate Banking Service Associate is responsible for assisting the Relationship Manager in the implementation of loan transactions and customer servicing functions.

Core Responsibilities

• Requests checking with other departments (e.g. appraisal, title verification, trade checking, business checking, etc.) and collates the results for evaluation of the RM/AO
• Prepares the documents needed to implement credit facilities
• Monitors submission of document and insurance deficiencies by client to ensure completeness of requirements; also maintains orderly files of documents for each account to facilitate monitoring
• Prepares special requests of clients such as Statement of Account, amortization schedules, interest payments, etc.
• Prepares various requests to all units such as but not limited to partial release of collaterals, collateral substitution, application/re-application of payments, instruction sheets, implementing memos, etc.
• Monitors loan repricing and maturity dates of clients managed by RM/AO through reports from mainframe systems
• Services loan and trade transactions of clients and coordinates with booking unit and/or client to ensure implementation of a loan or trade transactions
• Prepares instruction sheets on loan or trade transactions for the approval of RM /AO
• Types promissory notes
• Reviews and sends billing statements to clients and ensures that interest and principal amortizations due are collected and paid on time to avoid booking of accounts to past due and the client’s incurring past due charges
• Prepares reports/ provides information required by RM/AO, Market Head, Team Head and Division Head regarding accounts managed

Qualifications

• Graduate of a 4 year Bachelor’s/College Degree, related to Business, Banking or Finance
• Preferably with knowledge and experience in banking processes in loans and customer service
• Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented
• Fresh graduates are welcome to apply
• Willing to be assigned in ORTIGAS