SERVICE ASSISTANT

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Bank of the Philippine Islands (BPI) invites applications for a Service Assistant to support the Relationship Manager in loan implementations and client servicing. The role includes coordinating with appraisal, title verification, and trade checking units, and ensuring complete loan documentation and timely billing.

The ideal candidate holds a 4-year business/finance degree, with knowledge of banking processes and strong MS Office, communication, and customer service skills.

Qualifications

• Graduate of a 4 year Bachelor's/College Degree, related to Business, Banking or Finance.
• Preferably with knowledge and experience in banking processes in loans and customer service.
• Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented.

Responsibilities

• Assist Relationship Manager in implementing loan transactions and customer servicing.
• Coordinate with other units for documentation and verifications.
• Prepare documents needed to implement credit facilities and loan approvals.
• Monitor submission of documents and deficiencies to ensure complete requirements.
• Prepare statements and reports for RM/AO and clients.
• Maintain orderly files for each account to facilitate monitoring.
• Perform other administrative duties as assigned.

Skills

Interpersonal skills

Oral and written communication

Customer service

Education

Bachelor's degree in Business/Banking/Finance

Tools

MS Office

Job description

Identification

Position Title: Service Assistant

Job Level/Rank : Job level A to C

Group/Division : Institutional Banking

Department: MNCs and Sectors

Unit: MNC 2

Dimensions

Organization Relationship Reports To : Service Officer to Unit Head, AM- VP (Position and Rank of Supervising Officer)

Directly Supervises No. of Subordinates : NONE

Position/Ranks of Subordinate/s : N/A

Position Objective

The Corporate Banking Service Associate is responsible for assisting the Relationship Manager in the implementation of loan transactions and customer servicing functions.

Duties and Responsibilities

• Requests checking with other departments (e.g. appraisal, title verification, trade checking, business checking, etc.) and collates the results for evaluation of the RM/AO
• Prepares the documents needed to implement credit facilities
• Monitors submission of document and insurance deficiencies by client to ensure completeness of requirements; also maintains orderly files of documents for each account to facilitate monitoring
• Prepares special requests of clients such as Statement of Account, amortization schedules, interest payments, etc.
• Prepares various requests to all units such as but not limited to partial release of collaterals, collateral substitution, application/re-application of payments, instruction sheets, implementing memos, etc.
• Monitors loan repricing and maturity dates of clients managed by RM/AO through reports from mainframe systems
• Services loan and trade transactions of clients and coordinates with booking unit and/or client to ensure implementation of a loan or trade transactions
• Prepares instruction sheets on loan or trade transactions for the approval of RM /AO
• Types promissory notes
• Reviews and send billing statements to clients and ensures that interest and principal amortizations due are collected and paid on time to avoid booking of accounts to past due and the client's incurring past due charges
• Prepares reports/ provides information required by RM/AO, Market Head, Team Head and Division Head regarding accounts managed
• Performs other administrative work that may be assigned from time to time

Qualification Guide

• Graduate of a 4 year Bachelor's/College Degree, related to Business, Banking or Finance
• Preferably with knowledge and experience in banking processes in loans and customer service
• Adept in the needed MS Office systems, good interpersonal relationship, oral and written communication skills, service oriented