Account Service Manager

Metrobank; Isabela; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading financial institution is seeking an Account Service Manager to ensure timely servicing of loans and trade transactions. This role involves supervising staff and liaising with various operating units while maintaining compliance with bank policies. The ideal candidate should have at least 5 years of experience in loan operations and strong communication skills. A background in a Business or Finance course is preferred. This position allows for significant stakeholder management and client interaction.

Qualifications

• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer-facing roles.

Responsibilities

• Servicing of all loans and trade transactions to IBS customers.
• Supervises the Account Service Associate/s (ASA).
• Ensures proper documentation for all transactions.
• Assists in handling transaction-related customer complaints.
• Monitors timely submission of BIR 2306 and 2307.

Skills

Effective communication skills

Presentation skills

Negotiation skills

Stakeholder management

Education

Graduate of a Business or Finance course

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

Position Title

Account Service Manager

Job Summary

Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank’s existing policies and BSP regulations.
• Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
• Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
• Assists in handling of transaction-related customer complaints and recommend solutions
• Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues
• Performs other related functions that may be assigned from time to time.

Qualifications

• Preferably a graduate of a Business or Finance course.
• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer-facing roles and stakeholder management.
• Effective communication, presentation, and negotiation skills.

Other Details

Rank: Junior Officer

Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department