Service and Parts Supervisor

Laus Group of Companies; Tarlac City; On-site; PHP 446,000 - 670,000; Full time

Job summary

Laus Group of Companies in the Philippines seeks a Service Manager to drive aftersales targets and supervise the workshop and reception areas, ensuring consistent service quality. The role coordinates with the Business Manager and requires leadership over technicians and advisors to meet standards.

Candidates should hold a degree in automotive tech or mechanical engineering, with at least four years' related experience and excellent customer relations.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Excellent Customer-Relations/Customer-Handling skills.
• Willing to be assigned in Carworld-Mitsubishi Tarlac.

Responsibilities

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.

Skills

Customer relations

Team coordination

Forecasting

Service standards

Education

Bachelor's degree in Automotive Technology

Mechanical Engineering

Job description

• Implements and achieve the approved daily, monthly and annual targets.

• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.

• Reviews the Aftersales performance and conduct forecasting of targets for approval.

• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.

• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.

JOB SPECIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.

• At least 4 year(s) of working experience in the related field is required for this position.

• Excellent Customer-Relations/Customer-Handling skills.

• Willing to be assigned in Carworld-Mitsubishi Tarlac.