Service Analytics Analyst II – Hybrid

Citi; Taguig; Hybrid; PHP 420,000 - 620,000; Full time

Job summary

Citi Philippines is seeking a Service Analyst 2 – C10 to support workflow analysis and reporting for the Customer Service function in Taguig. The role focuses on accurate reporting, process improvement, and compliance across product lines.

The successful candidate will design moderate reports, write specifications, and contribute to policy development while collaborating across teams in a hybrid hybrid work environment. Citi emphasizes learning, well-being, and career growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• Clear and concise information exchange.
• Excellent verbal and written communication skills.
• Ability to remain unbiased in a diverse environment.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the company's customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend actions to resolve identified problems as needed.
• Assess risk and drive compliance with laws, rules and regulations, safeguarding Citi and its clients.

Skills

0-2 years experience

+ Basic experience in related role

Clear & concise communication

Verbal & written communication

Diversity awareness

Bachelor's degree

Education

Bachelor’s/University degree

Job description

Citi Philippines is seeking a Service Analyst 2 – C10 to support workflow analysis and reporting for the Customer Service function in Taguig. The role focuses on accurate reporting, process improvement, and compliance across product lines.

The successful candidate will design moderate reports, write specifications, and contribute to policy development while collaborating across teams in a hybrid hybrid work environment. Citi emphasizes learning, well-being, and career growth.