Service Analytics Specialist II — Hybrid Role

Citi; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Telehealth options

Paid parental leave policy

Learning and development resources

Work-life balance programs

Job summary

Citi in Taguig is seeking a Service Analyst 2 – C10 for a hybrid role. The position involves designing and analyzing reports, creating specifications, and supporting customer service workflows to ensure accurate reporting and compliance across product lines.

The candidate will develop reports, maintain industry knowledge, and contribute to policy gaps identification while upholding risk controls and ethical standards.

Qualifications

• 0-2 years of experience in a related role.
• Effective verbal and written communication skills.
• Bachelor’s/University degree or equivalent experience.
• Ability to exchange information in a clear and concise way.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the company's customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems, as needed.
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies.
• Appropriately assess risk when business decisions are made, safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, and escalating, managing and reporting control issues with transparency.

Skills

Report design

Data analysis

Process improvement

Risk awareness

Policy understanding

Education

Bachelor’s degree or equivalent experience

Tools

Reporting software

Job description

Citi in Taguig is seeking a Service Analyst 2 – C10 for a hybrid role. The position involves designing and analyzing reports, creating specifications, and supporting customer service workflows to ensure accurate reporting and compliance across product lines.

The candidate will develop reports, maintain industry knowledge, and contribute to policy gaps identification while upholding risk controls and ethical standards.