CBPS Service Analyst – Hybrid, Customer & Compliance

Citi; Taguig; Hybrid; PHP 350,000 - 480,000; Full time

Job summary

Citi in Taguig (Hybrid) is seeking an entry-level Service Analyst to support offshore Citi clients with world-class service. The role focuses on delivering a superior phone and digital banking experience while addressing inquiries, billing, disputes, and other service-related needs.

The position emphasizes compliance, risk awareness, and professional conduct to protect Citi and its clients. Applicants should have a Bachelor's degree and relevant licenses (Series 6/26).

Qualifications

• Bachelor's degree or equivalent experience.
• Strong knowledge of US and Canada regulations.
• Experience with securities, insurance, and mortgage lending laws.
• Excellent verbal and written communication skills.

Responsibilities

• Assist with administration of compliance procedures and control systems.
• Ensure accuracy of research and compliance advice for sales force.
• Prepare written and verbal reports for senior management on status and trends.
• Support with implementing changes and improvements based on recommendations.

Skills

Verbal and written communication

Relationship management

Problem solving

Compliance knowledge

Education

Bachelor's degree

Tools

Series 6 License

Series 26 License

Job description

Citi in Taguig (Hybrid) is seeking an entry-level Service Analyst to support offshore Citi clients with world-class service. The role focuses on delivering a superior phone and digital banking experience while addressing inquiries, billing, disputes, and other service-related needs.

The position emphasizes compliance, risk awareness, and professional conduct to protect Citi and its clients. Applicants should have a Bachelor's degree and relevant licenses (Series 6/26).