Officer, Service Analyst 2

Citigroup Inc.; Taguig; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Citigroup Inc. in Taguig is seeking a Service Analyst 2 to design and analyze reports, develop specifications, and support customer service initiatives.

The role emphasizes risk-aware decision making, policy alignment, and collaboration with business teams to meet management requirements. You will work in a hybrid setup with a focus on producing accurate reports, maintaining industry knowledge, and providing essential support within the service function while upholding Citi's standards and

Qualifications

• 0-2 years of experience in a related role.
• Bachelor’s/University degree or equivalent experience.
• Ability to exchange information in a clear and concise way.
• Effective verbal and written communication skills.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the company's customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems, as needed.
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies.
• Appropriately assess risk when business decisions are made, ensuring compliance with laws, rules and regulations and escalating/control issues transparently.

Skills

Communication skills

Verbal and written communication

Customer service mindset

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Officer, Service Analyst 2 – C10 - Hybrid (Internal Job Title: Service Analyst 2 - C10) based in Taguig Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Design and analyze moderately complex reports to satisfy management requirements
• Write specifications for new report programs, spreadsheets and other devices to produce reports
• Develop and prepare reports and records relating to a particular project
• Provide basic assistance within a specific section of the company's customer service function
• Develop and maintain working knowledge of industry practices and standards
• Recommend appropriate actions to resolve identified problems, as needed
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 0-2 years of experience in a related role
• Basic level of experience in a related role (combination of education/experience)
• Ability to exchange information in a clear and concise way
• Effective verbal and written communication skills
• Demonstrated ability to remain unbiased in a diverse working environment
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group:

Customer Service

Job Family:

Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.