HR Operations Analyst — Intermediate (Hybrid)

Citigroup Inc.; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Citi is seeking a Core HR Operations Support Intermediate Analyst in Manila, Philippines, working in a hybrid model. The role focuses on HR operations, benefits processing, licensing administration, and documentation control within Citi's Core Operations team.

The ideal candidate has 1–2 years of related experience, strong Microsoft Office skills, and a track record of independent work, with attention to risk and compliance. This position offers growth in a global financial services environment.

Qualifications

• 1–2 years of relevant experience.
• Proficient in Microsoft Office.
• High level knowledge of industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly.
• Clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.

Responsibilities

• Provide operations support in HR processes including benefits processing and licensing administration.
• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients.
• Update operating manuals and process documents on a timely basis.
• Monitor day-to-day operations and ensure adherence to SLOs.
• Perform data-driven analyses and support process improvements and solutions.

Skills

Microsoft Office

Unsupervised work

Communication skills

Time management

Problem solving

Detail oriented

Organizational skills

Education

Bachelor’s degree/University degree

Job description

Citi is seeking a Core HR Operations Support Intermediate Analyst in Manila, Philippines, working in a hybrid model. The role focuses on HR operations, benefits processing, licensing administration, and documentation control within Citi's Core Operations team.

The ideal candidate has 1–2 years of related experience, strong Microsoft Office skills, and a track record of independent work, with attention to risk and compliance. This position offers growth in a global financial services environment.