Entry-Level Service Analyst – Compliance & Client Experience

Citigroup Inc.; Taguig; On-site; PHP 335,000 - 670,000; Full time

Job summary

The Citi Philippines seeks an entry-level Service Analyst 1 in CBPS to provide world-class service to Citi global clients, handling phone and digital banking inquiries including billing, disputes, credit, collections, and fraud. The role emphasizes compliance, risk awareness, and delivering an exceptional client experience.

Responsibilities include supporting compliance procedures, preparing reports for senior management, and assisting with changes to processes and tools to improve service

Qualifications

• Bachelor’s degree or equivalent experience required.
• Series 6 and 26 licenses preferred.
• Strong understanding of US/Canada regulations and related laws.
• Proven knowledge of securities, insurance and mortgage lending laws as they apply to sales.
• Excellent verbal and written communication skills.

Responsibilities

• Assist with administration of compliance procedures and control systems.
• Ensure accuracy of research and compliance advice for sales force.
• Assist with preparation of reports for senior management on status and trends.
• Support sales force and management by implementing improvements.
• Provide exceptional client experience and fulfill client needs.
• Assess risk and escalate control issues with transparency.

Skills

Previous relevant experience

Effective verbal and written communic

Influencing and relationship mgmt

Creative problem solving

Ability to assess risk with compliance

Customer service excellence

Education

Bachelor’s/University degree or equivalent experience

Series 6 and 26 License

Tools

Regulatory knowledge (US/Canada)

Job description

The Citi Philippines seeks an entry-level Service Analyst 1 in CBPS to provide world-class service to Citi global clients, handling phone and digital banking inquiries including billing, disputes, credit, collections, and fraud. The role emphasizes compliance, risk awareness, and delivering an exceptional client experience.

Responsibilities include supporting compliance procedures, preparing reports for senior management, and assisting with changes to processes and tools to improve service