Service Analytics Analyst II — Hybrid

Citigroup Inc.; Taguig; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Citigroup Inc. in Taguig is seeking a Service Analyst 2 to design and analyze reports, develop specifications, and support customer service initiatives.

The role emphasizes risk-aware decision making, policy alignment, and collaboration with business teams to meet management requirements. You will work in a hybrid setup with a focus on producing accurate reports, maintaining industry knowledge, and providing essential support within the service function while upholding Citi's standards and

Qualifications

• 0-2 years of experience in a related role.
• Bachelor’s/University degree or equivalent experience.
• Ability to exchange information in a clear and concise way.
• Effective verbal and written communication skills.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the company's customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems, as needed.
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies.
• Appropriately assess risk when business decisions are made, ensuring compliance with laws, rules and regulations and escalating/control issues transparently.

Skills

Communication skills

Verbal and written communication

Customer service mindset

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Job description

Citigroup Inc. in Taguig is seeking a Service Analyst 2 to design and analyze reports, develop specifications, and support customer service initiatives.

The role emphasizes risk-aware decision making, policy alignment, and collaboration with business teams to meet management requirements. You will work in a hybrid setup with a focus on producing accurate reports, maintaining industry knowledge, and providing essential support within the service function while upholding Citi's standards and