Service Advisor

Snapjob Inc.; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A service-focused company in Quezon City is seeking an experienced customer service advisor. The role requires a bachelor's degree and 3-5 years of experience in customer service or automotive services. Responsibilities include managing service orders, ensuring customer satisfaction, and addressing inquiries. Candidates must have strong communication skills and a detail-oriented approach.

Qualifications

• 3–5 years of experience in a customer service or automotive service advisor role.

Responsibilities

• Act as the primary point of contact between customers and the service department.
• Understand customer needs and provide recommendations for repair and maintenance services.
• Create and manage service orders and follow up on progress with customers.
• Ensure customer satisfaction by addressing queries and resolving issues promptly.
• Maintain knowledge of product service offerings and any service promotions.

Skills

Strong communication and interpersonal skills

Ability to troubleshoot and handle customer inquiries effectively

Detail-oriented

Customer-focused

Education

Bachelor's degree in Business, Automotive Technology, or related field

Job description

On-site - Quezon City • Full-time • 3-5 Yrs Exp • Bachelor

Job Description

• Act as the primary point of contact between customers and the service department.
• Understand customer needs and provide recommendations for repair and maintenance services.
• Create and manage service orders and follow up on progress with customers.
• Ensure customer satisfaction by addressing queries and resolving issues promptly.
• Maintain knowledge of product service offerings and any service promotions.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Automotive Technology, or a related field.
• Experience Level: 3–5 years of experience in a customer service or automotive service advisor role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to troubleshoot and handle customer inquiries effectively.
• Qualities and Traits: Detail-oriented and customer-focused.
• Working Conditions: May require working weekends or evenings to accommodate customer schedules.