Service Advisor

Lausgroup; Isabela; On-site; PHP 180,000 - 360,000; Full time

Job summary

LausGroup of Companies in Isabela, Philippines, seeks a service department support professional to handle customer service requirements, estimate job costs, and prepare vehicle repair checklists to ensure timely and quality service. The role includes coordinating repairs, maintaining accurate time tickets, and explaining additional services to customers. A significant track record, MS Office skills, and a valid driver’s license are essential.

Qualifications

• Bachelor's degree in Mechanical Engineering preferred.
• Significant work experience is required.
• Proficient in Microsoft applications and Internet usage.
• Must be customer-oriented.
• Possesses a valid professional driver’s license.

Responsibilities

• Submit job estimates to the Service head and assist in awarding jobs to contractors.
• Prepare a checklist of vehicles for repair and painting.
• Perform quality control checks on body-repaired and repainted vehicles.
• Estimate cost and completion times; explain services and costs to customers.

Skills

Licensed Mechanical Engineer

Customer-oriented

MS Office proficiency

Valid driver’s license

Education

Bachelor’s degree in Mechanical Engineering

Tools

MS Office

Job description

Job Description

This position exists to support the service department in its various functions and targets by handling and attending to customer service requirements, thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Submits job estimates to the Service head, and in turn awards jobs to contractors.
2. Prepares a checklist of vehicles for repair and painting.
3. Performs a quality control check on all body-repaired and repainted vehicles.
4. Estimates cost and completion time/settles customer accounts. Suggests additional services that the Service Department offers.
5. Documents repair order changes. Explains the need for additional or unanticipated services and associated costs to the customer.
6. Coordinates activities to ensure repair work is fixed right the first time and completed on time.
7. Makes certain that time ticket information is complete and accurate so that technician productivity can be monitored, customer delays eliminated, and repair services reconciled.
8. Recommends to the Service Head plan of action to constantly improve BP operations.

Core Competencies

1. Preferably a licensed Mechanical Engineer.
2. Has a significant work experience.
3. Proficient in using Microsoft-based applications and the Internet.
4. Must be customer-oriented.
5. Possesses a valid professional driver’s license.