SERVICE ADVISOR

Toyota Iligan City; Philippines; On-site; PHP 246,000 - 357,000; Full time

Job summary

Toyota Iligan City seeks a Service Advisor to act as the primary liaison between customers and the service department, ensuring a smooth and efficient service experience. This role emphasizes strong communication and organizational skills to diagnose issues, recommend services, and maintain Toyota Iligan's high standards of service excellence.

You will greet customers, document issues, coordinate with technicians, schedule appointments, and keep clients informed about progress, costs, and

Qualifications

• Bachelor's Degree in any field is required.
• Basic automotive knowledge is required.
• Excellent communication skills to interact with customers and team members.
• Reliable with high integrity and a strong work ethic.
• Eye for detail and accuracy in documenting service details.
• Pleasing personality to foster positive customer relationships.
• Ability to work well in a process-driven environment.

Responsibilities

• Greet customers and assist them with service inquiries.
• Listen carefully to customer concerns and document issues for vehicle diagnosis.
• Provide professional advice and recommend maintenance and repair services.
• Schedule service appointments and coordinate with the service team.
• Explain service recommendations to customers in an understandable manner.
• Prepare accurate job orders and ensure details are included.
• Explain benefits of suggested services and the value of vehicle maintenance.
• Keep customers informed about progress, costs, and completion timelines.
• Ensure smooth handover after service completion.
• Address inquiries, concerns, and complaints promptly and professionally.
• Maintain Toyota Iligan's reputation for excellent service.
• Conduct follow-up calls for customer satisfaction feedback.
• Maintain records of customer information, service histories, and repair details.
• Prepare and submit service reports and documentation as required.

Skills

Communication skills

Automotive knowledge

Detail-oriented

Reliability & integrity

Team coordination

Education

Bachelor's degree in any field

Job description

Job Summary:

The Service Advisor acts as the primary liaison between customers and the service department, ensuring a smooth and efficient service experience. This role requires strong communication and organizational skills to assist customers in diagnosing automotive issues, recommending necessary services, and ensuring customer satisfaction. The Service Advisor plays a key role in maintaining Toyota Iligan's high standards of service excellence while fostering positive relationships with clients.

Key Responsibilities:

• Greet customers warmly and assist them with their service inquiries.
• Listen carefully to customer concerns and accurately document issues for vehicle diagnosis.
• Provide professional advice and recommend appropriate maintenance and repair services.
• Schedule service appointments and coordinate with the service team for timely vehicle servicing.
• Communicate customer concerns to technicians and relay technical information back to customers in an understandable manner.
• Prepare accurate job orders and ensure all necessary details are included.
• Recommend additional maintenance or repairs based on vehicle inspection results.
• Explain the benefits of suggested services to customers, ensuring they understand the value of maintaining their vehicles.
• Keep customers informed about the progress of their vehicle servicing.
• Provide timely updates regarding additional services required, estimated costs, and completion timelines.
• Ensure a smooth handover process once the service is completed.
• Address customer inquiries, concerns, and complaints professionally and promptly.
• Strive to provide a positive customer experience, maintaining Toyota Iligan's reputation for excellent service.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback.
• Maintain accurate records of customer information, service histories, and repair details.
• Prepare and submit service reports and documentation as required by management.
• Ensure compliance with company policies, standards, and procedures.
• Work closely with technicians, parts staff, and other team members to ensure efficient workflow.
• Assist in coordinating warranty repairs and claims when applicable.

QUALIFICATIONS:

• Must possess at least a Bachelor's Degree in any field.
• Basic automotive knowledge and experience are required.
• With excellent communication skills to effectively interact with customers and team members.
• Reliable, with high integrity and a strong work ethic.
• Eye for detail and accuracy in documenting and conveying customer concerns and service details.
• With a pleasing personality to foster positive customer relationships.
• Ability to work well in a process-driven environment.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Iligan City.