Service Advisor

Michael Page; Bangsar; On-site; PHP 503,000 - 906,000; Full time

Benefits offered by this job

6-month contract

Medical coverage

Global automotive provider

Career growth

Training & support

Cross-functional team

Job summary

Jora Malaysia is seeking a skilled automotive service professional to handle routine maintenance, manage breakdowns, review repair estimates, and coordinate accident repairs with insurers and workshops.

The role requires strong technical knowledge, excellent communication, and the ability to work independently in an international environment. Contract is 6 months with medical coverage and growth opportunities.

Qualifications

• Diploma or Bachelor's Degree in Engineering/Automotive or related field.
• 2–4 years of automotive service experience.
• Strong technical knowledge of vehicle maintenance and repair.
• Excellent communication, negotiation, and customer service skills.
• Self-motivated, trustworthy, adaptable, and able to work independently.
• Proven ability to build and maintain relationships with customers, dealers, and partners.
• Experience in an international or fast-changing environment is an advantage.

Responsibilities

• Handle routine vehicle maintenance and servicing requests.
• Manage ad-hoc issues such as breakdowns or rescheduled bookings.
• Review and approve workshop repair estimates and work orders.
• Coordinate accident repairs with insurance providers and workshops.
• Provide customers with technical advice for proper upkeep.
• Design and implement measures to enhance the customer experience.
• Coordinate dealer invoices with internal teams and monitor service costs.

Skills

Communication

Negotiation

Customer service

Relationship building

Independent work

Adaptable

Education

Diploma or Bachelor's Degree in Engineering/Automotive

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Handle customer requests for routine vehicle maintenance and servicing.
• Manage ad-hoc issues such as breakdowns, repeat jobs, or rescheduled bookings.
• Review and approve workshop repair estimates and issue work order approvals.
• Coordinate accident repairs by liaising with insurance providers and workshops.
• Provide customers with technical advice and information to ensure proper vehicle upkeep.
• Proactively design and implement measures to enhance the customer experience.
• Ensure smooth coordination between internal teams for timely processing of dealer invoices.
• Monitor and control service approval costs to remain within budget.

• Handle customer requests for routine vehicle maintenance and servicing.
• Manage ad-hoc issues such as breakdowns, repeat jobs, or rescheduled bookings.
• Review and approve workshop repair estimates and issue work order approvals.
• Coordinate accident repairs by liaising with insurance providers and workshops.
• Provide customers with technical advice and information to ensure proper vehicle upkeep.
• Proactively design and implement measures to enhance the customer experience.
• Ensure smooth coordination between internal teams for timely processing of dealer invoices.
• Monitor and control service approval costs to remain within budget.

Be part of a dynamic and fast paced environmentOpportunity to collaborate regionally with various cross functional team

• Diploma or Bachelor's Degree in Engineering/Automotive or related field.
• 2-4 years of experience in automotive service (maintenance, repair evaluation, cost assessment).
• Strong technical knowledge of vehicle maintenance and repair.
• Excellent communication, negotiation, and customer service skills.
• Self-motivated, trustworthy, adaptable, and able to work independently.
• Proven ability to build and maintain strong relationships with customers, dealers, and partners.
• Experience in an international or fast-changing environment is an advantage.

Our client is a transportation services company with a strong international network, the organisation provides flexible solutions that help businesses manage transportation needs more effectively. Its offerings focus on convenience, efficiency, and cost optimisation, while also supporting the shift toward more sustainable practices. By combining industry expertise with innovative tools and customer-focused service, the company plays a key role in simplifying fleet operations and adapting to changing mobility trends.

• Contract (6 Months)
• Covered medical expenses.
• Opportunity to represent a global automotive service provider and be the key contact throughout the customer vehicle lifecycle.
• Career growth and development within an international, fast-paced environment.
• Training and support to strengthen both technical and customer service skills.
• Collaborative culture with exposure to cross-functional teams (operations, commercial, finance).