Service Advisor

Toyota Bacoor Cavite, Inc.; Bacoor; On-site; PHP 250,000 - 420,000; Full time

Job summary

Toyota Bacoor Cavite, Inc. in the Philippines is seeking a Service Advisor to understand customer requests and concerns about their Toyota vehicle, and to prescribe the proper procedures to address them, ensuring these procedures are carried out and that customer concerns are addressed with clear communication to achieve high customer satisfaction.

You will also recommend suitable upgrades and proactive solutions to enhance the ownership experience and build lasting relationships with customers.

Job description

About the role

The Service Advisor's job is to understand customer requests and concerns regarding their Toyota vehicle, recommend and prescribe the proper and required procedures to address such concerns, ensure such procedures are properly executed and customer concerns are addressed, and communicate with customers in order to ensure customer satisfaction. Effective service advisors are also able to recommend appropriate upgrades and pre-emptive solutions in view to enhancing customer experience in owning a Toyota vehicle.