Service Administrative Assistant

IBCOM KITCHEN EQUIPMENT (MANILA) INC.; Pasay; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Full-time employment

Career growth opportunities

Collaborative work environment

Government-mandated benefits

Job summary

IBCOM Kitchen Equipment (MANILA) INC. is seeking a Service Administrative Assistant to support the Service Department in coordinating customer service requests, technician schedules, and service documentation.

The role requires strong organizational skills, Excel/Word proficiency, and effective communication with customers and field technicians. The ideal candidate has a Bachelor’s degree preferred and at least 1 year of related experience, with a willingness to work Monday through Saturday in a

Qualifications

• Bachelor's degree preferred.
• At least 1 year of admin, customer service, or service coordination experience.
• Experience in technical service or equipment industry is a plus.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong written and verbal communication.
• Strong organizational and time-management skills.
• Detail-oriented with accurate record-keeping.
• Ability to coordinate with customers, technicians, suppliers and internal departments.
• Able to handle multiple tasks in a fast-paced environment.
• Willing to work Monday to Saturday.

Responsibilities

• Receive and record customer service requests and maintenance needs.
• Coordinate and schedule service calls and technician assignments.
• Monitor status of ongoing, pending, and completed service jobs.
• Prepare and maintain Job Orders, Service Reports, and quotations.
• Follow up with technicians on job completion and reports.
• Coordinate service updates with customers.
• Coordinate with Sales, Warehouse, Purchasing, and Accounting on service requirements.
• Assist in monitoring spare parts and materials for service jobs.
• Maintain accurate customer and equipment service records.
• Prepare service monitoring and other administrative reports.

Skills

Microsoft Office

Excel

Word

Communication skills

Time management

Organizational skills

Detail-oriented

Education

Bachelor's degree in Business Administration or related field

Job description

About the role

IBCOM Kitchen Equipment is looking for a Service Administrative Assistant to support the Service Department in coordinating customer service requests, technician schedules, service documentation, and day-to-day administrative activities. The ideal candidate is organized, detail-oriented, computer literate, and comfortable communicating with customers and coordinating with field technicians and other departments.

Key responsibilities

• Receive and record customer service requests, repair concerns, installations, and maintenance requests.

• Coordinate and schedule service calls and technician assignments.

• Monitor the status of ongoing, pending, and completed service jobs.

• Prepare and maintain Job Orders, Service Reports, Work Orders, quotations, and other service documents.

• Follow up with technicians regarding job completion and submission of service reports.

• Coordinate with customers regarding service schedules and updates.

• Coordinate with Sales, Warehouse, Purchasing, and Accounting regarding service requirements.

• Assist in monitoring spare parts and materials needed for service jobs.

• Maintain accurate customer and equipment service records.

• Prepare service monitoring reports and other administrative reports.

About you

• Bachelor's degree in Business Administration, Office Administration, Management, or a related field is preferred.

• At least 1 year of experience in administrative, customer service, service coordination, or a related role is an advantage.

• Experience in a technical service, equipment, appliance, engineering, construction, or similar industry is a plus.

• Proficient in Microsoft Office, particularly Excel and Word.

• Good written and verbal communication skills.

• Strong organizational and time-management skills.

• Detail-oriented and able to maintain accurate records.

• Able to coordinate effectively with customers, technicians, suppliers, and internal departments.

• Able to handle multiple tasks and work in a fast-paced environment.

• Willing to work Monday to Saturday.

Benefits

• Full-time employment

• Opportunity to develop experience in the commercial kitchen equipment and technical service industry

• Collaborative work environment

• Career growth opportunities

• Government-mandated benefits, subject to applicable company policies and regulations